We pride ourselves on our high standard of customer service.
But don't just take our word for it, read our customer reviews below.
Sarah BullI purchased a car from Ashington Autodrome after seeing it advertised on Autotrader. I live on the Isle of Man so only got to view the car via a walk round video with Richard which was excellent. He did it live and showed me every nook and cranny and it also allowed me the opportunity to ask to see certain bits or look at any flaws properly. I decided to buy the car and they organised the delivery to the ferry terminal and kept me updated all the way through. Nothing was too much trouble and they made blind buying a car in essence a zero stress experience. I would definitely recommend.
Scott McConnachieVery pleased with the customer service from Mike in sales, new experience buying a car online - Mike was very reassuring and the 3 year warranty gives extra piece of mind. Car was delivered to Scotland by Charlie who was a nice guy and took great care handing over the car ensuring surfaces were wiped down thoroughly. The car itself is a BMW 320d GT and in excellent condition as described on the website and by Mike. It drives great and has been well looked after. Really pleased with the whole process. Happy to recommend to anyone looking for a car.
Scott WalkerBuying a car during the lockdown! Excellent service from the 1st point of contact to the delivery of the car. Bought a lovely BMW from Richard without leaving the house! We had been looking for a particular make, model and spec, being in Scotland and the car being in England was always going to be a challenge! Thankfully this turned out to be such a good experience. The car was as described with no damage or faults. Fully prepared by their workshop and copies of the work carried out provided along with a new MOT, 3 year warranty and road tax! I wish a could have travelled to collect the car and meet Richard in person but just not possible. Stay safe and thanks again for making the purchase of the car hassle free.
Viet Q. NguyenI had a delightful experience buying car at Ashington Autodrome. The car not only comes with high quality but also great product offerings including 6 months warranty and no hidden fees. Most importantly, the whole process was completely transparent and pressure-free. Richard professionally arranged all paperwork done online, full service and thorough sanitation ahead of the delivery which put my mind in ease especially during this pandemic period. Without a doubt, I will be a returned customer in future.
Steve WoodwardWe live in the Isle of Man and due to a terminal vehicle breakdown whilst in the UK we had to source a new vehicle. We bought a Mazda CX-5 from Ashington Autodrome and the service could not have been quicker, better, or more relaxed. Due to the IOM not being in the UK, dealing with the log book, taxing the vehicle etc was somewhat complicated but it was all sorted for us. Excellent service.
Andy AveryCustomer satisfaction at its best is how I would identify my recent experience with this organisation.
The car I purchased unfortunately developed a fault and I had to take it to a local garage in Leicester. On informing Richard he interfaced with the Leicester garage and although he did not have to, he paid the not inconsiderable bill to remedy the fault.
It is clear that this organisation values its customers and it is reassuring to know that in the highly unlikely event of a problem they put customer satisfaction and loyalty before profit.
David E BuoyEverything they do is the definition of good customer service.
Emma SolomonChris & Ritchie are the ONLY two people I will buy a car from. My first purchase in 2012 was a 59 reg Qashqai. Recently divorced, I had no clue about cars. They guided me through everything. It's run like a dream. On Friday I part-exchanged it for a 60 reg mini with only 45K on the clock. (My Qashqai has done nearly 115k miles and still going strong) I'd always wanted a mini, so I messaged Chris who found me the perfect one. Even though I now live in Hertfordshire, I wouldn't buy a car from anyone else. Friendly, honest, reliable is how I would describe Ashington Autodrome, and I can tell you, there are few garages and car dealerships around today that you can say that confidently!! Thank you - I LOVE my Mini!!
Joe DoyleI bought a car from Ashington Autodrome, the people, the service and the car are all fantastic. I would thoroughly recommend anyone to purchase a vehicle here. Thank you Richard and your team.
Kevin CochraneAbsolute pleasure to deal with.. Great car, great service... Would recommend Ashington Autodrome to all... Cheers Richard!!!
Jeff BarkerHad a very good experience dealing with Richard and Chris nothing was a problem buying the car, and the aftersales service is fantastic. From my dealing with Ashington Autodrome I would recommend them and use them again.
James Ross BoyleExcellent service. Very reasonable and genuine and helpful with follow up enquiries later down the line. Would highly recommend. Not your usual car buying experience!
Carrie MageeExcellent service from start to finish! Went out their way to accommodate in every way. Super happy with my bus and I would recommend them. Thanks again!
Angelo AvelloCustomer satisfaction from Richard is very high. I was comfortable on the phone to him. Travelled from London to this showroom and saw exactly what he described. 100% honesty. I then bought the car.
Charlie McIlwraithBought a car with no hassle, staff very helpful and friendly.
Ben BeynonBought a car, hassle free, no pressure, will use again.
Amit K BaswalTruly a fantastic service from a five star car dealer! I bought the car entirely based on phone calls, emails and video. Really pleased with my Q5 and they have earned my full trust and confidence. From the very first call I was extremely impressed with this company. All my enquiries were dealt with promptly. Richard is very professional and polite and made me feel very welcome without any pressure on sale. He described the car exactly it was advertised and sent me a video of the car as I am more than 300 miles away from them in the south west! I also spoke with Chris and Mark and they both were professional and helped answering the queries I had. I also got a 12 month warranty without any extra cost. Richard very kindly arranged a delivery to my address, saved me a hassle. Thanks to Ashington Autodrome. I couldn't be more happier with my new car. Their after sales service is also great. I would recommend them to my friends and to anyone, would definitely return in the future if and when I decide to change my car.
Chris DaviesGreat service and price. The staff are friendly, reliable and trustworthy! Thanks!
John NicholGood quality cars, well priced and value for money. Great staff, excellent after service.
Graham RodgersAshington Autodrome is brilliant and great customer service.
Matteo LocatelliBrilliant! Bought a v60 r-design. Car is almost perfect, 3 years full warranty included in the price. Richard was so helpful and welcoming, He picked me up @ Newcastle airport (quite far from his dealer) with a blue jaguar - a kind of VIP service - which I've enjoyed very much indeed.
I did more than 360 miles to go back home (Kent) but l'll might do it again and again, perhaps for my next new car. Thanks Richard!
Paul CloseExcellent service and excellent aftercare. I have just bought my second vehicle from them because their customer care is 5 star. The cars are very good quality. I would recommend them to anyone who is looking for a car.
Gary MossExcellent condition vehicles at competitive prices,great customer service received from Richard. 3 years parts and labour warranty, unbeatable. BMW 3 series estate.
Brendan SandsExcellent service. Purchased the car and will get the next one from here as well.
Brian BigsbyI don't often do reviews but feel I should. I just purchased an Audi A5 at a very competitive price and the whole experience of the purchase was so smooth. A special mention to Mike Banbury for his attentiveness and professionalism on the sale when buying the car.